SHIPPING & RETURNS

Shipping Policy

Shipping Policy in Belgium

At LAMITA, we prioritize reliable and efficient shipping to ensure a seamless shopping experience for our valued customers. Here's what you need to know about our shipping process:

Partnership with Bpost: We partner with Bpost, a trusted shipping service provider, to deliver your orders safely and on time.
Set Price for Shipping in Belgium: To offer transparency and convenience, we have carefully set a fixed price for shipping within Belgium.
Free Pick-Up Option: If you prefer, you can opt to pick up your parcel at our LAMITA atelier in Ghent, Belgium, at no additional cost. This option provides you with flexibility and eliminates any shipping charges.
Convenient and Hassle-Free: Whether you choose standard shipping or pick-up, we strive to make the shipping process as seamless as possible for you.

Shipping Policy for International Orders

Thank you for considering LAMITA for your interior pieces and ceramic needs. Please review our shipping policy for international orders outside Belgium:

1. Shipping Carriers:

We partner with trusted shipping carriers to deliver your orders promptly and securely. Shipping carriers may vary depending on your location and the size of your order.

2. Shipping Rates:

Shipping rates for international orders outside Belgium will be calculated based on the destination country, package weight, and dimensions. The shipping cost will be displayed during the checkout process before you finalize your purchase.

3. Shipping Timeframes:

Delivery times for international orders may vary depending on the destination country and any customs clearance procedures. Once your order has been processed and shipped, you will receive a tracking number to monitor the status of your shipment.

4. Customs and Duties:

Please note that international orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. LAMITA is not responsible for any customs-related fees incurred.

5. Packaging and Handling:

We take great care in packaging and handling your interior pieces and ceramic items to ensure they arrive safely and in pristine condition. Each item is securely packaged to minimize the risk of damage during transit.

6. Shipping Restrictions:

Some countries may have restrictions on certain types of items or materials. It is the responsibility of the customer to ensure that the ordered items comply with any import regulations or restrictions in their country.

7. Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment online.

8. Contact Us:

If you have any questions or concerns regarding international shipping or your order, please don't hesitate to contact our customer service team. We're here to assist you every step of the way.

Thank you for choosing LAMITA. We look forward to serving you with our exquisite interior pieces and ceramic creations.

Return & Exchange Policy

Return Policy

We want you to be completely satisfied with your purchase from LAMITA.

Please read our return policy carefully before making a return:

Refund Eligibility:

Refunds are only possible for items that are damaged upon delivery.
To be eligible for a refund, you must notify us of the damage and provide confirmation and proof of damage within 24 hours of receiving the item.

How to Request a Refund:

Contact our customer service team immediately upon discovering the damage to your item.
Provide detailed information about the damage along with supporting evidence such as photographs.
Our team will review your request and, if eligible, initiate the refund process.

Refund Process:

Once your refund request is approved, we will process the refund to the original payment method used for the purchase.
Refunds may take up to 14 business days to reflect in your account, depending on your payment provider.

Non-Refundable Items:

Items that are not damaged upon delivery are not eligible for refunds.
Customized or personalized items cannot be returned or refunded unless they arrive damaged.

Return Shipping:

If a return is approved due to damage, we will provide instructions for returning the item. Return shipping costs will be covered by LAMITA.

If you have any questions or need further assistance regarding returns or refunds, please contact our customer service team at info@lamitastories.com .

By making a purchase on our website, you acknowledge and agree to abide by the terms of LAMITA's return policy.

Exchange Policy

Please note that exchanging items is not possible once a purchase has been made. We encourage you to carefully review your order before completing the purchase to ensure that it meets your preferences and requirements.

Thank you for understanding.